What are the Benefits of Hiring a Truck Dispatcher?

The dispatcher is one of the most underappreciated roles in any logistics organization, and it is easy to see why.

The work of a good dispatcher involves endless hours of arranging freight movements and interacting with drivers and clients, as well as suppliers and vendors, amongst other people. They are often the first responders to an emergency scenario on the road.

Furthermore, dispatch services for owner-operators  are the last to leave the workplace after all of the drivers have finished their daily hauls and returned to their homes.

Now, let’s go over some of the advantages of recruiting and retaining competent dispatchers on your team.

1. They keep drivers on the road.

The ability to multitask and assign hauls to the right drivers is the most important characteristic of a competent dispatcher. While they spend a significant part of their day monitoring current hauls, they are also responsible for keeping drivers on track and setting up new hauls for them to work on.

The fact that drivers spend less time sitting on the side of the road or waiting for work encourages them to be more active and saves the company money in payroll costs. As an added bonus, it enhances customer service and opens up the possibility of generating additional revenue later in the day.

2. They are concerned about their customers.

A dispatcher must be a skilled communicator with a variety of skills. The greatest dispatchers are excellent problem solvers, whether it’s being able to talk calmly with drivers to assist them with a pickup or delivery or receiving and responding to emails from receivers or shipping clients. The ability to address customer concerns when a planned delivery is late or when a client does not show up for freight pickup is required by the industry.

Good dispatch services for owner-operators are essential in resolving potentially unpleasant customer encounters by listening compassionately to their customers’ concerns. In light of the fact that many clients rely their shipping decisions on the level of customer care they get, all logistics firms should hire the finest dispatchers they can find.

3. They assist businesses in staying on top of government regulations.

A reputable transportation firm is well-versed in all applicable laws, such as those governing gross weight, hours of operation, hazardous services, and so on. Although few CEOs spend time on the road or directly influence monitoring drivers to ensure they are not in violation of the ELD requirement and other laws, those who do tend to be more effective leaders.

This responsibility rests on the shoulders of dispatchers familiar with all applicable rules and legislation governing freight transportation. Also anticipated is that they keep up with scheduling, route-planning, and driver replacement when possible regulatory limitations near.

This kind of proactive assistance helps carriers in their efforts to remain compliant. However, it also lowers the likelihood of a traffic accident occurring and the likelihood of receiving a citation.

4. Drivers are happier when they have good dispatchers.

Drivers are the lifeblood of any delivery-based business, and a competent dispatcher understands this.

Workplace conflict may arise when employees are required to work long hours or are subjected to poor working circumstances. Because the transportation sector is already suffering from a driver scarcity, ensuring that drivers are happy, safe, and in good spirits offers many advantages for the firm as a whole.

Conclusion 

A good dispatch service for owner-operators, do much more than just answer phones.

It is common practice for dispatch experts to be responsible for all communication. Including before, during, and after all vehicles have finished their on-road operations, to name a few examples.